Less than a year ago, I “upgraded” from a PC to a MacBook Pro. Based on everything I had read and heard, I expected superior performance, excellent costumer service and longevity unparalleled by a PC. My buddies told me the operating system was more intuitive. I assumed my nerd friends knew what they were talking about. I was wrong.
My experience has been that the much more expensive MAC is not an improvement over the old laptops I owned. My Mac is already bogging down to the point that I have to reboot in the middle of operations at least once a day. The little spinning color wheel has become a nearly constant companion. It’s a blast watching my typing appear slowly, one-letter-at-a-time, minutes after I have actually typed them.
One of the worst parts is the geniuses at the Apple store in the mall are an arrogant lot. My first experience after the big promises were made (at the time of purchase) was a bit humiliating. The little guy basically scolded me for making an appointment to come in to learn more about my Mac. He said (in a condescending tone and squeaky voice), “only come in if you have a problem. And to save us time, make a list BEFORE you come in.” Well, excuse me Apple Boy! I assumed that when I paid $2,000 for a machine, the seller may be willing to offer some assistance (as promised). I was wrong. Regarding current service: the fact that I should even need to go in this early in the game is a red flag. I don’t plan to go back unless it quits altogether – which seems to be a real possibility. And yes, I paid extra for the AppleCare service program. Got me again!
I guess the TV commercials weren’t legit. I am no cooler now than when I was a loser PC user. I got suckered. Shame on me for believers the marketers.
My advice: If you’re working on a PC, stick with it. If you’re a Mac user and interested in buying a slightly used and somewhat dysfunctional MacBook Pro, hit me up.
My new motto: Once you go Mac, you’ll want to go back.
5 Replies to “don’t believe the mac hype”
Wow! I am sorry your experience has been rough. I hope things improve with the computer.
So sorry to hear this… wish I would have known you were considering a Mac, I would have told you the truth and steered you away.
I broke down and took my Mac into the Apple store. The guy at the Genius Bar told me that in the structural foundation of the Mac, there was an anomaly of the hierarchy. Well, that’s what I suspected all along, glad we got that straightened out. We’ll see how it functions…
That Stinks! It’s a good thing the higher ups in Apple don’t share the sales/ labor numbers with their team members so that they can focus solely on the customer experience! LOL
I’d love to help if I could. They all frequent my business especially Mike, one of the managers down there.
Well, it’s nearly 4 months later and the MAC saga continues. I’ve been back to the genius bar a few more times. Last week, I went back in and the “genius” erased my operating system, in an attempt to start over. It worked – for about 3 days. Then the usual happened: slow operation, spinning color wheel. Yesterday, I did a hard shut down three times. As I am typing right now, we are driving down the highway. I am considering opening the window and throwing it out. But littering is illegal.