Tag Archives: communication

It’s Not A Compliment

designA while back, an individual told me how much he enjoyed my preaching. As I was feeling affirmed, he proceeded to indicate that he liked my preaching more than he liked the preaching of his “regular” preacher. In a split second, his compliment turned into an awkward, manipulative attempt to make a negative statement about his pastor. I was no longer feeling affirmed.

When people behave this way, it is safe to assume a passive/aggressive intention in their communication. Initially, the affirmation sounded good. But the negative intimation that followed negated anything positive that was shared.

When someone tries to make you feel good by speaking negatively of others, you should not feel good – you should feel used. The motives behind these types of “compliments” vary. Some have an ax to grind. Others are trying to control a situation. A few may want to impress or manipulate you. And still others just like to gossip. Regardless of the motive – this type of communication is a bad thing.

If you find yourself in this situation – if someone “compliments” you by tearing down someone else – don’t fall for it. What is it that causes us to feel good about being compared to others, and coming out on top? Insecurity. If you are vulnerable to an inferiority complex or if you need to improve on your self-esteem, speaking in a disparaging way about others or listening to others do so is a terrible way proceed.

Keep this in mind:

If someone speaks negatively about someone else to you, they will speak negatively about you to someone else.

We can do better. If someone does a good job, let them know. But don’t muddy the waters by dragging someone else through the mud. If you have an issue with a person, deal with it appropriately.

Let’s not misuse the beautiful gift of a compliment by using it as a weapon.

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It’s not the “What” but the “How” (when your approach to leadership damages your leadership)

IMG_0279Most great leaders expend a lot of energy studying the nuances of leadership. We focus on improving our skills, growing in our capacities and becoming more effective as influencers. We are taught to zero in on mission and vision and goal setting. Our coaches stress topics such as authenticity, character and integrity. All of these are great and necessary parts of being a leader.

But there is something more that we may want to consider: How a topic is addressed may be as important as the topic itself.

How you approach and are perceived by the people you lead can make or break your leadership effectiveness. The best leadership strategy in the world can be shipwrecked by a lack of effective communication.

We know what we are thinking. We are sometimes task-driven and we expect everyone to be on the same page. In moments of pressure, we may cut some corners in regard to treating people with dignity and respect. And when this happens, it matters little what your intentions were. How you engage people overshadows what you hope to accomplish with them. Whether or not you intend it to be this way, people will perceive that the task is more important that the team.

How can this happen?

Am I inadvertently sending an unintended message?

Am I accidentally sabotaging organizational progress?

In what ways may a leader push the “how” rather than the “what”?

  • Disengaging from conversations before they are finished. A lack of patience is obvious to people and it sends a message – one that speak very loudly.
  • Allowing the emotions of the moment to drive the conversation. A raised voice, swear words, threats…these have no place in a mutually respectful leadership setting.
  • A cold shoulder. The silent treatment is for Jr. High. Professionals don’t behave in such immature ways.
  • Misleading followers. Your word is your most valuable asset. Mean what you say and say what you mean. Verbal game-playing destroys trust.
  • Practice what you preach. When you make a commitment to a team member or colleague, please fulfill it.
  • Building people up just to let them down. A common strategy for leaders who have to censure someone is to “sandwich” praise/rebuke/praise. While this may work with children, most adults simply want to know the truth. If you choose this method, expect people to think you are disingenuous.
  • Communicate only when you need something. I attempted to connect with a colleague for some time. He ignored me until he started consulting and needing clients. I then heard from him quite often. Message sent and received.
  • Using the wrong pronouns. Lewis B. Ergen said, “The ratio of We’s to I’s is the best indicator of the development of a team. “ If it’s always I, the how crushes the what.
  • Sitting behind a desk rather than sitting at a table. It may not seem like a big deal but people may interpret the barrier of furniture as protection or insulation. Even if they don’t, sitting at a table or in side chairs communicates togetherness and equality. Don’t derail your leadership by unintentionally communicating aloofness or, even worse, arrogance. I don’t want a desk to hide behind; I want a table to share.

These and many others are examples of how leaders can limit their effectiveness by getting the “how” wrong. When this happens, the “what” is never realized.

Let’s work as much on the “how” as we do the “what.” Our relationships will improve, our constituents will trust us more, and we will be more effective leaders.

Agree? What would you add to the list?


Good Communication Goes Beyond the Stage

Good communication goes beyond the stage

 

Preaching and communicating are not necessarily the same thing.

This is not a post about preaching. This is a post about how some people are great preachers but not great communicators. There may be a difference.

I know and have heard some dynamic preachers. They can hold an audience in the palm of their hand. They evoke passions and emotions with their sermons. But too many of them are terrible communicators. What in the world do I mean?

Simply because a preacher can engage an audience does not mean that he or she is good at communication. The difference may be understood by categorizing communication into two groups: Group communication and individual communication.

Good preachers know the Bible.

They know how to utilize inflection and tone in their voice.

They use effective body language.

They are authoritative.

They are convincing.

But a guy or gal can be great at these things yet suffer from poor communication skills.

Good communicators look you in the eye and you know they are listening.

Good communicators return phone calls.

They answer emails.

They respond to others.

They remember what they told you and what you told them.

It is very difficult to be a good communicator unless you actually care.

I am not saying that good communication is more important than preaching. It is not. I am saying that preachers need to be reminded that good communication goes beyond the pulpit.

In my opinion, in order for a preacher to be effective, he or she must also be good at communicating with individuals. If he or she is not, they will need to make sure that someone close to them is good at this kind of communication and keeps them connected to the people around them. Otherwise, they lose credibility when their individual communication falls through the cracks. Their preaching will suffer because their smaller-scale communication is weak.

If you are a preacher, work on improving your preaching – it is a vitally important calling. But also work on your one-on-one communication. Pay attention to people. Respond accordingly. I think you will find that your preaching also improves.